Delivery Policy

Cost of shipping
Delivery/shipping costs indicated below are for your standard guide. Please note however that the actual cost of shipping will be indicated at the time of your checkout. Charges may differ depending on your shipping address. We will discount your delivery charges depending on the amount of your total order. 

Shipping destination

Order Value

Shipping Charge*

Cash on Delivery Charge

KSA delivery

For orders made in

Less than SAR 250

SAR 32

SAR 20

SAR 250 to SAR 499.99

SAR 16

SAR 500 or more


UAE** delivery

For orders made in

Less than AED 250

AED 20

AED 20

AED 250 to AED 499.99

AED 38

AED 500 or more


GCC delivery


*5% VAT not  included

**UAE Rate depends on area. The minimum is AED 20. There will be areas where delivery charges will be AED 25 (Al Ain, Fujairah, Ras Al Kaimah and Umm Al Quwain) and AED 45 in Far Areas. (See UAE Far Area list)

All orders will be delivered in 3-5 business days.  Delivery may take a little longer if it is outside KSA or of the remote cities .

Processing of orders
Upon receipt of your order, We will arrange to ship out all items that are in stock within same and delivery to be completed soonest or within 3-5 working days. Should any of the items be out of stock at the time of placing your order, you will be notified via email and we will suggest an alternative if possible.

Deliveries are done on working days except public holidays. Upon delivery, the responsibility for loss, breakage and damage is passed on to You. To ensure Your order has been transported safely, You will be required to sign a Delivery Note, accepting that the products are in good condition.

Should you find the products damaged, incomplete or incorrect, please contact Our Customer Service team immediately on the contact information provided below:

Customer Service

Saturday to Thursday from 9:00 AM to 05:00 PM



Kingdom of Saudi Arabia
WHATSAPP Message ONLY: +966 55 5818315 – KSA

Call Mobile Number:  +966 50 0508373 – KSA

United Arab Emirates

WHATSAPP Message ONLY: +971 50 532 9494 – UAE

Call Mobile Number:  +971 50 532 9494 – UAE

You may check our Return and Refund policy for further information.

Only 3 (three) attempts on 3 (three) consecutive days will be made to deliver a shipment after which it will be considered undeliverable.

*UAE Far Area Delivery Schedule

Popular Questions

Get answers to our most frequently asked questions.

I placed an order today. When can I expect my shipment?
Your delivery schedule will depend on the product and the time that you placed your order. Go to the Orders section under My Account or click on the order number in your Order Confirmation email to check on the status of your delivery.

What if I miss a delivery?
If you are not at home, our delivery partner will call you and request you to reschedule your delivery.

I’ve already paid SAR 32, so why am I being charged an additional SAR 20? (KSA)
These two amounts are for two separate charges. Our standard shipping charge is SAR 32, while our Cash on Delivery charge is SAR 20. If you’re paying by cash, you’ll have to pay an extra SAR 20 over and above our shipping charge. Of course, you can always avoid the Cash on Delivery charge by paying with your Credit/Debit Card.

Can I pick up my order from your warehouse?
No, but you can pick up your order from our delivery partner’s office if you wish. Simply ask them to hold your order at their office when they contact you before delivery.

Can my order be delivered internationally?
Yes! We're pleased to provide an enhanced international shipping experience for shoppers in Bahrain, Kuwait, Oman, Saudi Arabia and United Arab Emirates. Customers in these countries will now get the benefit of seeing product prices in their local currency by changing corresponding currency, cost-effective international shipping and much more.

What is the shipping cost for international orders?
We are pleased to offer you low international shipping fees on all the international product selections, a more accurate detail about the shipping cost will be provided on the checkout page.

How long will it take for me to receive my order?
We always make sure to prepare your shipment as soon as your order is placed and we are keen it gets shipped to you promptly. Items generally arrive within 4-13 working days after your order is received. Bear in mind delivery time frames varies country by country and is dependent on many factors including international situation or delays that might be outside control. A more accurate estimate will be provided through the Airway bill (AWB) at the Courier company website and view exact status.

Do I have to pay Custom or other fees? does not charge you for any extra fees after the checkout page. Bear in mind, orders that are shipping internationally may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.